Privacy Policy | Lid Instrument Ground

1. Data Controller

Lid Instrument Ground
Ang'awa Avenue 22, Kisumu, Kisumu, 40100
Email: [email protected]
Tel: +254 57 202 9917

2. Legal Framework

The processing of personal data is carried out in accordance with applicable data protection legislation.

3. Data We Collect

Full name
Email address
Phone number
Physical address
Service history and preferences

4. Purpose of Processing

Appointment booking and service delivery
Customer communication and support
Sending appointment reminders
Improving our services
Compliance with legal obligations

5. Cookie Policy

Type	Name	Purpose	Duration
Essential	ck_consent	Stores cookie consent preference	1 year
Functional	session_id	Maintains your session	Session
Analytics	_ga	Google Analytics usage tracking	2 years

6. Data Sharing

We do not sell your data to third parties. We only share data with technical service providers under confidentiality agreements and with authorities when required by law.

7. Retention Period

We retain data for as long as necessary to provide our services and to comply with our legal obligations.

8. Your Rights

Access: Know what data we hold about you
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data where applicable

9. Children's Privacy

We do not knowingly collect data from children under 16 without parental consent.

10. Security

We implement technical and organizational measures to protect your data including SSL encryption, restricted access and regular backups.

11. Changes to This Policy

We may update this policy periodically. Material changes will be communicated by email or via a notice on the site.

12. Contact for Privacy Matters

For privacy inquiries, contact us at the email or address listed in Section 1. We aim to respond to all inquiries within 30 days.

13. Data Protection Act, 2019

We process personal data in line with the Data Protection Act, 2019. Information submitted through this site is used for the purpose it was given for: answering an enquiry, preparing a quotation or managing a service agreement, and for nothing else.

14. Rights of the Data Subject

You may ask us for a copy of the personal data we hold about you, ask for it to be corrected, or ask us to delete it. Write to the address published on this site and we will respond within the period set by the Act.

15. Office of the Data Protection Commissioner

The Office of the Data Protection Commissioner supervises compliance with the Act in Kenya. If you believe your data has been handled improperly you may lodge a complaint with the Office.